Healthy Conflict

Not all conflict is equal. Most of us aren't comfortable with any sort of confrontation and tend to avoid it at all costs. This is understandable; especially when the conflict is negative. But this doesn't always have to be the case.

Whether it involved us or someone else, many of us have been in that position where things seem to be getting heated up and we either want to run away or stop the conflict at all costs. If we do this, though, what are we losing?

Many organizations find themselves in a place of stasis without new ideas, new actions, or new experiences. This often happens because they don't see healthy conflict as a potential catalyst for change. In our disagreements, we can learn a lot from one another, but the situation has to be set up correctly in order for this to happen.

First, the organization has to have a vulnerable culture where disagreement is welcome. The pervading mentality has to be one of experimentation and shift vs a pass-fail fixed mindset. By allowing people to feel free to try things without thinking they have failed if it doesn't go exactly as planned, you are living space for creativity and growth.

Then, as leaders, we need to make it clear that it is ok not to agree with one another. In fact, we should let people know that this is actually healthy. If we all thought alike, how could we ever learn? If two people start to get into a discussion that seems like it is heating up, don't stop them. Let them continue until the tipping point and then kindly call a timeout and praise them for their own unique thoughts. Let them know that this is a good thing and ask them what they are both learning in this experience. This prevents the emotion of shame from arising and causing an unnecessary rift between those two and purpose with them and the rest of the team.

Once new ideas begin to emerge and new initiatives are birthed from them, remind the team that this is the result of healthy conflict and intentional commitment to change. Encourage them to stay curious and explore new avenues without fear of ridicule or negative conflict.

Whether you are a business owner who wants to grow your business and maintain ownership or one who is looking to sell and wanting to increase the value of your business before going to market, practicing healthy conflict will take you a long way in getting to your goals.